SERVICE WITH A SMILE: Property Central owners Andrew and Chai Sainsbury have outgrown their home office and have opened a shopfront in Main St, Pialba.
SERVICE WITH A SMILE: Property Central owners Andrew and Chai Sainsbury have outgrown their home office and have opened a shopfront in Main St, Pialba. Jodie Callcott

Bay couple bring back customer service

WITHIN 16 months of starting real estate business Property Central, Andrew and Chai Sainsbury have outgrown their home office.

Andrew and Chai assessed the business's growth over a 12-month period and decided to take the next step and open shop in Main St, Pialba.

"A lot of the work we've previously done has been from coffee shops or meeting at properties and now we can start to bring the clientele to us," Andrew said.

Chai said they grew their business organically through word-of-mouth and referral.

"We didn't buy any rent rolls or anything like that and it's just gotten to a point now where we've grown past the point of our home office, so we decided we're going to come down here (to their shop front)," she said.

"A lot of it is referral based or word of mouth.

"Once you do a good job for someone who's in the investment game, they always know someone else."

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Andrew said one of his goals was to bring customer satisfaction back to the real estate industry.

"It's about that customer satisfaction in real estate and we hear this quite a bit, there's always this negative light," he said.

"When we manage your property, you're dealing with one person.

"We have that direct contact with owners and tenants and we always know exactly what's going on.

"I suppose that's one of our strengths."

Having worked as real estate agents for more than 10 years on the Gold Coast, Andrew and Chai moved to Hervey Bay for a more relaxed lifestyle.

"We moved up here three years ago from the Gold Coast to be closer to family," Andrew said.

"The Gold Coast is a little too fast paced, we have an eight-year-old that has a bit more freedom up here.

"The market itself in Hervey Bay is slowly growing, it's starting to pick up, it seems a lot more affluent at the moment than what it has been in the past couple of years."