Several Queensland in-home and aged care providers have been hit with non-compliance notices for failing to meet industry benchmarks.
Several Queensland in-home and aged care providers have been hit with non-compliance notices for failing to meet industry benchmarks.

Failing to comply: In-home care provider hit with notice

A Sunshine Coast home care provider is one of five organisations in Queensland to be hit with non-compliance notices for failing to meet aged care industry benchmarks.

Caloundra's Candice Care was issued with the non-compliance notice by the Australian Government's Aged Care Quality Standards on July 30, 2019.

It said the business failed to meet the Home Care Standards which replaced the Quality of Care Principles 2014 from July 1 last year.

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It said the business had not met several standards including effective management, regulatory compliance, risk management and human resource management.

The independent, not-for-profit business opened on the Sunshine Coast in 2017 and offers aged care and disability services under the Home Care Packages and National Disability Insurance Scheme programs.

Queensland Nursing and Midwifery Union acting secretary Sandra Eales said the same staffing minimums, safe skill mix and public reporting being requested for the residential aged care sector should also apply to the provision of home care services.

It comes as News Corp Australia this week launches Aged Care 360, an investigation into the level of care provided and the money spent in the industry.

"While the focus has largely been on Queensland's estimated 400 private residential aged care facilities, which are also the responsibility of the Federal Government, the QNMU believes the same standards should apply to the home care services for elderly Queenslanders," Ms Eales said.

The union is also calling for public reporting of resident outcomes and financial reporting for private aged care providers.

"All Queenslanders, be they in private residential aged care facilities or in the community setting, deserve safe, quality nursing care," Ms Eales said.

"It is our understanding there are currently no Federal Government safe staffing minimums, guidelines around staff skill mix or public reporting regarding patient outcomes linked to the provision of federally funded in home care for elderly Queenslanders.

"The QNMU believes all federally funded aged care providers should publicly report how taxpayer funds received are spent. We also believe that the health and quality outcomes of care, provided in both residential aged care facilities and the home setting, should also be publicly reported."